Return Policy

Return Period

You may return items within 30 calendar days from the date of receipt. This period provides sufficient time to get familiar with the product and decide whether it meets your expectations.

Return Conditions

To be eligible for a return, the item must meet the following requirements:

• The item must be in its original packaging
• All tags and labels must be intact
• The item must be unused and in resalable condition
• All components and accessories must be included
• The proof of purchase must be retained

Return Shipping Costs

Return shipping costs depend on the reason for the return:

• Customer responsibility: if the item does not fit, you changed your mind, or selected incorrectly
• Seller responsibility: if the item is defective, damaged, or does not match the description

Return Process

To start a return, follow these steps:

1. Complete the online return form on our website
2. Provide your order number and reason for return
3. Receive confirmation and shipping instructions
4. Pack the item according to the given instructions
5. Ship the item to the address provided

Exceptions - Items Not Eligible for Return

The following categories of items are not eligible for return:

• Personal hygiene items (toothbrushes, cosmetics after the package has been opened)
• Items on sale marked accordingly
• Digital products (software, e-books, music)
• Custom or personalized items
• Perishable goods (food, flowers)

General Legal Requirements

Cancellation Policy

Cancellation Deadlines

To receive a full refund, please cancel your booking according to the following schedule:

• Standard services: Cancel at least 24 hours before the scheduled appointment
• Premium services: Cancel at least 48 hours before the scheduled appointment
• Group sessions: Cancel at least 72 hours before the scheduled session

Refund Structure

The refund amount depends on when the cancellation is made:

• Full refund (100%): Cancellation within the specified deadline
• Partial refund (50%): Cancellation with less than the required notice but more than 2 hours before the service
• No refund (0%): Cancellation within 2 hours of the service or no-show

Cancellation Process

You can cancel your booking using the following methods:

1. Online account: Log in and select "Cancel Booking"
2. Phone: Call our customer service at [phone number] during business hours
3. Email: Send your cancellation request to [email address] with your booking number
4. Cancellation form: Complete the cancellation form on our website

Refund Processing Time

• Cancellation confirmation: 2 hours
• Refund processing: 3-5 business days
• Credit to original payment method: 5-10 business days

Cancellation Exceptions

Special conditions apply in the following circumstances:

• Force majeure events: Full refund regardless of timing (natural disasters, government restrictions, etc.)
• Medical emergencies: Full refund with appropriate documentation
• Provider cancellation: Full refund plus compensation where applicable
• Non-refundable packages: Some promotional packages and discounted services may be non-refundable (clearly marked at purchase)
• Membership services: Monthly memberships require 30 days' notice for cancellation

Refund Procedure

Refund Methods:

• To the bank card used for payment
• Store credit (upon customer request)

Refund Timeline:

• Return request processing: 2-3 business days
• Inspection of returned item: 3-5 business days
• Credit to card: 5-10 business days

Last updated: October 3, 2025

If you have questions about returns, please contact our customer support team.